High growth of net profit (+21.0% YoY) and steadily high profitability (ROE of 25.0%)

Financial Highlights

• Total loan portfolio amounted to AMD 1,672 billion, up by 21.7% YoY
• Retail loan portfolio stood at AMD 762 billion, with 27.8% growth YoY
• Corporate large and SME loan portfolio stood at AMD 971 billion, up by 29.4% YoY
• Retail and SME portfolio share in total loans stood at 61.2%
• Total deposits and bonds amounted to AMD 1,530 billion, up by 19.5% YoY
• Stage 3 NPL ratio stood at 2.1%
• Net Interest Income reached AMD 119.4 billion, up by 27.2% YoY
• Net Non-Interest Income reached AMD 32.8 billion, down by 7.7% YoY
• Net profit reached AMD 72.6 billion, up by 21.0% YoY
• Return on equity (ROE) and return on assets (ROA) stood at 25.0% and 3.6% respectively
• Tier 1 and total capital adequacy ratios (CAR) stood at 14.4% and 17.0% respectively

Operational Highlights

• Offloading rate^* and cash offloading rate^** stood at 99% and 91.9% respectively
• Online banking penetration rate reached 81.6%, up by 4.5 pp YoY
• NPS was 79.7%, while CEI^*** stood at 9.8.
• The number of mobile and internet banking transactions increased by 49.8% YoY,
• The number of monthly active users by login and transaction increased by 42.9% and 51.3% YoY respectively
   

* share of transactions performed via distance and digital channels in the total number of bank's transactions.

** share of cashless transactions performed via distance and digital channels (IB, MB, POS/VPOS) in the total number of transactions

*** Client Experience Index with max possible value of 10